Unemployment Compensation Center request for contact


If you are experiencing issues and would like us to look into your claim for traditional Unemployment Compensation (UC), Pandemic Emergency Unemployment Compensation (PEUC), or Extended Benefits (EB), please complete this form.


Alternate phone

Last Four Digits of SSN *

Please reenter last 4 digits of SSN to verify *

Address on claim (Please include City, State, and ZIP Code) *

New address (if change is needed)

When did you file an initial claim for UC? (MM/DD/YYYY) *

Did you receive your PIN? This is a 4-digit code included in your claim confirmation letter. *

Did you receive a Financial Determination Letter? *

Were you found financially eligible for benefits? *

If you were found ineligible for benefits, and you disagree, did you file an appeal?

If you filed an appeal, how did you do so (online, fax, email) and on what date (MM/DD/YYYY)?

Have you successfully filed your first biweekly claim? *

If have successfully filed a biweekly claim, are you still awaiting payment after 7 business days?

Do you have a question about an overpayment? Read about overpayment types, check if you have one, and pay it here: https://www.uc.pa.gov/unemployment-benefits/overpayment-of-benefits/Pages/default.aspx *

Are you experiencing issues in filing your first biweekly claim? *

When filing bi-weekly, did you receive a message saying your claim is inactive?

Did you receive a message (online/phone) to contact the UC Center? *

If you already had an existing claim, when did you first try attempt to reopen it? (Claims that were opened on or after this day in 2020 are considered "existing claims.")

When did you first contact the UC Service Center to resolve your issue?

Please take screenshots of your weekly benefit payment history for the weeks you are inquiring about, and be prepared to share the screenshots when we reach out to you. Your benefit history can be accessed at this link: Welcome Benefit (pa.gov). Log in with your SSN and PIN, click ‘View Benefit Payment History,’ and take screenshots of all available weeks shown.